FAQs

What is a gunnel pup?

An adventurous pup that likes to hang out on the upper edge of a boat’s side!

How can my dog become the gunnel pup of the month?

Tag us on Facebook or Instagram with your pup wearing one of our stylish collars. Share why you like Gunnel Pups and your pet’s favorite thing to do!

At the end of the month, we will notify one winner via social media. Your pup will be featured on our website, and you will receive a discount code for a future purchase.

How should I care for my collar?

You can machine wash our products in cold water on delicate cycle only, or you can spot clean with a toothbrush and your favorite dish soap. Hang to dry.

For hard to remove spots or to brighten soiled areas, consider soaking with a color-safe powdered cleaning product or stain remover, followed by a delicate machine wash.

How and when will my order ship?

All orders are shipped via USPS within 3-5 business days after receiving your order. As our pack is small, we are not yet able to offer free shipping.

In a hurry? Email us at info@gunnelpups.com and we will do our best to process your order ASAP.

What’s your return policy?

Not in love with your Gunnel Pup gear? Woof, sorry to hear that, but we want you and your pup to be 100% satisfied.

We are happy to accept returns on merchandise provided it is returned within fourteen (14) days of receipt in its original condition. Items must be unworn, unwashed, undamaged with tags still attached to be accepted for return. Approved returns will have the option to refund to your original form of payment or to receive store credit. Return shipping is the responsibility of the customer.

Please note that items designated final sale cannot be returned or exchanged. If your order arrives damaged, notify us within 5 days of receiving the item.

To initiate a return, kindly email us at returns@gunnelpups.com with your name and order number.

Do you allow exchanges?

We don’t currently offer exchanges. Please send your item back to us for a full refund and place a new online order for the item you wish to receive instead.

Where do you ship?

Within the contiguous U.S.

Where are your products made?

Our products are handcrafted at our factory in Maine. Whenever possible, we source our materials within the U.S.

Does Gunnel Pups support any charities?

Yes! A portion of your purchase supports a charity dedicated to helping pups thrive.

Do you have a rewards program?

Not yet, but we hope to in the future.